FAQs Window Cleaning
How often do you clean windows?
We offer regular window cleaning on either a 4-weekly or 8-weekly basis. These are our standard service intervals.
Do you charge extra for the first clean?
Sometimes, yes.
Your first clean may include a one-off initial clean charge to cover the extra time required to bring the windows up to a maintainable standard.
This depends on property size and cleaning frequency and will always be explained and agreed before we start.
What payment methods do you accept?
Our preferred payment method for regular window cleaning is Direct Debit via GoCardless
Payments are collected automatically after each clean
Payment is required within 3 days of the clean
One-off services (such as gutter clearing) must be paid by bank transfer and may be required in advance.
Cash payments are accepted by prior agreement only.
What if I’m not home on cleaning day?
That’s absolutely fine as long as:
Gates are left unlocked, or
Alternative access is available
If access is not available (including locked gates), the full clean price will still be charged.
What happens if access isn’t available?
If we can’t gain access:
The clean is charged at the full price
Photos may be taken (e.g. locked gates or padlocks) and sent to our office as proof
What makes you different?
Reliable scheduling – we turn up when we say we will and plan our rounds properly.
Pure water system – leaves windows streak-free and keeps them cleaner for longer.
Frames, sills & doors included – not just the glass.
Clear, fair pricing – no hidden charges, everything explained upfront.
Professional systems – Direct Debit via GoCardless, office support, and clear communication.
Safety first – we work from the ground and never climb gates or fences.
Accountability – if access isn’t available, photographic evidence is taken to avoid disputes.
Customer care – if something isn’t right, we fix it quickly.
We run our business properly — which means a better, more reliable service for you.
Do you clean windows in the rain?
We work in most weather conditions.
Light rain does not affect results when using pure water.
In unsafe conditions (heavy rain, high winds, freezing temperatures), your clean will be rescheduled.
What if I cancel on the day or turn you away?
If a clean is cancelled on the day or we are turned away on arrival, it’s too late to replace the appointment and the full clean price will be charged.
Repeated issues may result in cancellation of ongoing services.
What doesn’t your cleaning remove?
Our system removes general dirt and grime but does not remove:
Builder’s residue (cement, plaster, paint)
Stickers or adhesive
Chemical staining, rust marks, or UV discolouration
Please let us know before your clean if this applies.
What if I’m not happy with the clean?
Please contact us within 48 hours of your clean.
We’ll happily return to re-clean any missed areas where appropriate.
We do not offer refunds.
Getting started is simple:
Contact us for a quote (message, call, or online).
We’ll confirm your price, cleaning frequency (4-weekly or 8-weekly), and whether an initial clean charge applies.
You’ll be sent a secure link to set up Direct Debit via GoCardless (our preferred payment method).
Once confirmed, we’ll add you to our round and let you know when to expect your first clean.
That’s it — no long contracts and no hassle.
How do I get started?
How do I know when you’re coming?
We’ll always keep you informed:
You’ll receive a text message the day before to let you know we’re due to clean your windows.
Our team works Monday to Friday, and while we can’t guarantee exact times, your clean will take place on the scheduled day.
If bad weather or unforeseen circumstances affect your clean, we’ll rearrange and keep you updated.
We aim to be reliable, communicative, and flexible — without disrupting your day.